Refund Policy
Effective date: September 11, 2026
Last updated: September 11, 2026
This Refund Policy explains how refunds work for Supernax, operated by Supernax LLC (“Supernax,” “we,” “us,” or “our”).
1. 30-day money-back guarantee
We offer an unconditional 30-day money-back guarantee on all paid Supernax purchases and subscription charges.
If you are not satisfied with Supernax for any reason, contact us within 30 days of the purchase date (or, for a subscription renewal, within 30 days of that renewal charge) and we will issue a full refund. No questions asked.
Purchases are processed by our payment provider, Polar, as Merchant of Record. Refunds are returned to your original payment method through Polar.
2. How to request a refund
Email supernax6@gmail.com with:
- The email address used for your Supernax account
- Your order or receipt ID (if available)
- A short note that you would like a refund
You can also use our contact page, or request a refund through your Polar receipt / customer portal at polar.sh.
We usually reply within one business day and process eligible refunds in full.
3. Cancellations
You can cancel a subscription at any time from Billing in your account settings. After cancellation, you keep access until the end of the current billing period.
Canceling stops future renewals. If you also want a refund for a recent charge, request it under the 30-day money-back guarantee above.
4. Pricing
Current plan prices are published on our pricing page.
5. Consumer rights
Nothing in this policy limits any mandatory refund, cancellation, or consumer rights that apply under the law in your country or region.
6. Contact
Supernax LLC
Email: supernax6@gmail.com
Web: Contact
Product: app.supernax.com
Related documents: Terms of Service · Privacy Policy