Terms of Service

Effective date: August 31, 2026
Last updated: August 31, 2026

These Terms of Service (“Terms”) govern access to and use of Supernax websites and applications, including supernax.com and app.supernax.com (the “Services”), operated by Supernax (“Supernax,” “we,” “us,” or “our”).

By creating an account or using the Services, you agree to these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

1. The Services

Supernax provides AI-assisted video repair, enhancement, and related collaboration tools for creators, editors, agencies, and teams. Features may change over time. We may add, modify, or discontinue functionality with reasonable notice when practical.

We do not guarantee that AI outputs will meet any particular creative, technical, or broadcast standard. You are responsible for reviewing outputs before publishing or distributing them.

2. Eligibility and accounts

You must be at least 16 years old (or the age of digital consent in your country) and able to form a binding contract.

You agree to:

  • Provide accurate account information
  • Keep login credentials confidential
  • Promptly notify us of unauthorized access
  • Be responsible for activity under your account

We may suspend or terminate accounts that violate these Terms or pose security, legal, or abuse risks.

3. Organizations and teams

If organization features are enabled:

  • You may create or join a workspace (“Organization”)
  • Owners and admins manage members, invitations, and certain settings
  • Content shared in an Organization may be visible to other members according to roles and permissions
  • You are responsible for invitations you send and for content shared in workspaces you control

Leaving an Organization does not automatically delete Customer Content retained by remaining members or owners.

4. Customer Content and licenses

“Customer Content” means videos, images, audio, text, metadata, and other materials you upload or generate through the Services.

You retain ownership of Customer Content. You grant Supernax a worldwide, non-exclusive license to host, process, transmit, display, and create derivative works from Customer Content solely as needed to operate and improve the Services for you (including running AI repair jobs, generating previews, storing outputs, and providing support).

You represent and warrant that you have all rights and consents needed to upload and process Customer Content, including rights in likenesses, music, trademarks, and third-party footage.

You must not upload content that:

  • Infringes intellectual property or privacy rights
  • Violates law (including child sexual abuse material, which we report and remove)
  • Contains malware or is intended to disrupt the Services
  • You do not have permission to process with AI tools

We may remove content or restrict accounts that violate these rules.

5. Acceptable use

You agree not to:

  • Reverse engineer, scrape, or overload the Services except as allowed by law
  • Bypass rate limits, security, or access controls
  • Resell or sublicense the Services without our written permission
  • Use the Services to train competing models using our proprietary systems or outputs in violation of these Terms
  • Misrepresent outputs as unaltered original camera footage when that would be deceptive in context
  • Use the Services for illegal surveillance or other unlawful purposes

6. AI outputs and disclaimers

AI features may produce imperfect, incomplete, or unexpected results. Outputs may alter appearance, motion, audio, or other characteristics of your footage.

Supernax does not warrant that outputs will be error-free, suitable for commercial release, or free of artifacts. You are solely responsible for QC, compliance (broadcast, platform, advertising), and any decisions based on outputs.

7. Plans, billing, and refunds

Some features require a paid subscription or one-time purchase. Prices, features, and limits are described on our pricing pages or in-app and may change prospectively.

  • Billing is handled by our payment provider
  • Subscriptions renew automatically until canceled according to the provider’s and in-app cancellation flows
  • Taxes may apply
  • Unless a specific offer states otherwise, we provide a 30-day money-back policy for first-time paid subscriptions when the Services are not a fit for your workflow; contact us via the contact page to request a refund

Free or trial access may be limited or withdrawn at any time.

8. Intellectual property

The Services, branding, software, documentation, and underlying technology are owned by Supernax and its licensors. These Terms do not transfer ownership of our IP to you.

Feedback you provide may be used by us without obligation to you.

9. Third-party services

The Services may integrate third-party products (authentication providers, storage, email, payments, AI model providers). Your use of those products may be subject to their terms. We are not responsible for third-party services we do not control.

10. Confidentiality and privacy

Our handling of personal data is described in the Privacy Policy. You agree not to misuse other users’ personal data obtained through the Services.

11. Suspension and termination

You may stop using the Services and delete your account at any time (subject to outstanding fees).

We may suspend or terminate access immediately if you breach these Terms, if required by law, or if continued use creates risk to the Services or others. Upon termination, your license to use the Services ends. Sections that by nature should survive (including ownership, disclaimers, limitations, and indemnity) will survive.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPERNAX AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE NOT HAD A PAID PLAN.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.

14. Indemnity

You will defend and indemnify Supernax against claims, damages, and expenses arising from your Customer Content, your use of the Services, or your breach of these Terms, except to the extent caused by our willful misconduct.

15. Changes to the Services or Terms

We may update these Terms. Material changes will be posted with an updated date and, where appropriate, notified by email or in-product notice. Continued use after the effective date constitutes acceptance.

16. Governing law

These Terms are governed by the laws of the jurisdiction in which Supernax principally operates, without regard to conflict-of-law rules, unless mandatory consumer protection laws in your country require otherwise. Courts in that jurisdiction will have exclusive venue, except where prohibited.

If you need a specific governing-law jurisdiction for your company registration, update this section once your legal entity details are finalized.

17. Contact

Questions about these Terms: