Privacy Policy

Effective date: August 31, 2026
Last updated: August 31, 2026

This Privacy Policy explains how Supernax (“Supernax,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit supernax.com, use app.supernax.com, or otherwise interact with our AI video repair and related services (the “Services”).

By using the Services, you agree to this Policy. If you do not agree, do not use the Services.

1. Who we are

Supernax provides AI-assisted tools to repair, enhance, and process video for creators, editors, and teams.

Contact for privacy requests: contact page or email privacy@supernax.com.

2. Information we collect

2.1 Account and profile information

When you create an account or update your profile, we may collect:

  • Name and email address
  • Password (stored in hashed form) or authentication via third-party providers (for example Google or GitHub)
  • Profile image / avatar and organization logo
  • Account preferences (language, notification settings, security settings such as passkeys or two-factor authentication)
  • Organization membership details (organization name, role, invitations)

2.2 Content you upload

To provide video repair and related features, you may upload video, images, audio, project metadata, and similar files (“Customer Content”). Customer Content may include faces, voices, locations, or other personal data if present in your media.

We process Customer Content to deliver the Services you request (for example repair, preview, and export).

2.3 Usage and technical data

We automatically collect:

  • Log data (IP address, browser type, device information, pages viewed, referring URLs, timestamps)
  • Product usage events (features used, errors, performance metrics)
  • Approximate location derived from IP address
  • Cookies and similar technologies (see Section 6)

2.4 Billing information

If you purchase a paid plan, payment is handled by our payment processor (for example Lemon Squeezy or another provider we designate). We receive limited billing metadata (plan, status, customer ID, invoices) but do not store full payment card numbers on our servers.

2.5 Communications

If you contact us, subscribe to updates, or receive transactional email (magic links, invitations, password resets, product notifications), we process the content of those communications and related metadata.

3. How we use information

We use information to:

  • Provide, operate, and improve the Services
  • Authenticate users and secure accounts
  • Process Customer Content for the features you request
  • Manage organizations, invitations, and permissions
  • Process subscriptions, invoices, and customer support
  • Send service-related messages (security alerts, billing, product updates you opt into)
  • Monitor abuse, fraud, and reliability
  • Comply with law and enforce our Terms

We do not sell your personal information.

4. AI processing

Some features use machine learning / AI models (including third-party model providers) to analyze and transform Customer Content. When those features run:

  • Relevant Customer Content (or derived representations such as frames or audio segments) may be sent to our infrastructure and/or subprocessors solely to perform the requested job
  • Outputs (repaired or enhanced media and job status) are stored so you can access, download, or manage them in the Services

We do not use your Customer Content to train public foundation models for unrelated third parties, except where a subprocessors’ terms apply and you have been informed, or where you give a separate opt-in. You remain responsible for having the rights to upload and process Customer Content.

5. How we share information

We may share information with:

  • Service providers / subprocessors that help us run the Services, such as hosting, databases, object storage, email delivery, authentication, analytics, error monitoring, and AI inference providers — under contractual obligations to protect data
  • Payment processors for checkout and billing
  • Organization members when you join or create a workspace (other members may see your name, email, role, and shared workspace content according to permissions)
  • Professional advisors (legal, accounting) when needed
  • Authorities when required by law or to protect rights, safety, and security
  • A buyer or successor in connection with a merger, acquisition, or asset sale (with notice where required)

6. Cookies and similar technologies

We use cookies and similar technologies for:

  • Essential session and security functions
  • Remembering preferences (for example locale)
  • Understanding product usage (if analytics are enabled)

You can control cookies through your browser settings. Disabling essential cookies may break login or core features.

7. Data retention

We retain information for as long as needed to provide the Services and for legitimate business, legal, and security purposes.

  • Account data: kept while your account is active and for a reasonable period afterward
  • Customer Content: kept while associated with your account/organization or until you delete it, subject to backup cycles
  • Billing records: retained as required for tax and accounting
  • Logs: retained for a limited period for security and operations

You may request deletion of your account and associated personal data as described below, subject to legal retention obligations.

8. Security

We use industry-standard measures appropriate to the nature of the data, including encryption in transit, access controls, and hashed passwords. No method of transmission or storage is 100% secure. You are responsible for safeguarding your credentials and for content you choose to upload.

9. International transfers

We may process data in the European Union, the United States, and other countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers (such as standard contractual clauses).

10. Your rights

Depending on your location (for example GDPR/UK GDPR, CCPA/CPRA), you may have rights to:

  • Access, correct, or delete personal data
  • Export / portability of certain data
  • Object to or restrict certain processing
  • Withdraw consent where processing is consent-based
  • Opt out of marketing communications
  • Lodge a complaint with a supervisory authority

To exercise these rights, use our contact page or email privacy@supernax.com. We may need to verify your identity before fulfilling a request.

If you are in California, you may also have rights to know, delete, and correct personal information, and to not be discriminated against for exercising those rights. We do not sell or “share” personal information for cross-context behavioral advertising as those terms are commonly defined under CCPA/CPRA.

11. Children

The Services are not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps.

12. Third-party links and services

The Services may link to third-party sites or use third-party login. Their privacy practices are governed by their own policies. We are not responsible for those practices.

13. Changes to this Policy

We may update this Policy from time to time. We will post the updated version with a new “Last updated” date and, when changes are material, provide additional notice (for example email or in-app notice).

14. Contact

Questions about this Privacy Policy: